At Lloyd Gems, we are committed to helping you through every step of your shopping process. From selecting the right gem to ensuring that it gets delivered to your door in a timely manner.
Should you have any questions throughout your shopping experience, please do not hesitate to contact us as we would love to give you a “gem” of an experience as you navigate our website.
How do I contact Lloyd Gems?
You can choose any of the following options to contact us:
We accept MasterCard, Visa, and American Express via PayPal
Lloyd Gems also accepts PayPal from U.S. based PayPal accounts for orders shipped within the United States.
Create an account and check your order status at any time or contact us using the contact us form.
Return Instructions & Guarantees
Please click for return instructions and to learn about our 30-day no-risk return policy.
At this time we do not offer ring sizing.
We have taken measures to assure you of our commitment to Internet security. We use the Secure Sockets Layer (SSL) secure software that encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Please click this link for more information.
We collect and remit sales and use tax on behalf of our customers in New York State where we have a physical presence. We may at times offer our products tax free and take the responsibilty of paying the taxes for our customers as indicated. If we do not collect the tax, you may still owe use tax on certain purchases in your state.
We do not offer FLEXpay at this time! However, you may check with PayPal to see if you can use PayPal CREDIT as an option for installment payments.
Regular and Express Domestic Delivery options
Regular Delivery for in-stock merchandise will take approx. 7 – 10 business days.
Overnight shipping (for an additional cost) is available for delivery on the next regular business day.
Express 2-Day shipping (for an additional cost) is available for delivery in 2 regular business days.
All Express Delivery orders need to be placed by 1:00pm EST, Monday through Friday, to qualify for express delivery.
Saturday Delivery (For an additional cost) - Saturday is not a regular business day: if you require Saturday delivery, please contact us at 1-800-325-5693 for delivery options based upon your specific location.*
Other Relevant Information:
Shipping offer exclusions:
A $15 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands.
When shipping to multiple addresses, only shipping to the first address will qualify for Shipping Offer; Standard Shipping will apply to all other addresses.
Shipping Offers cannot be applied to purchases being shipped to US Territories or APO/FPO addresses.
Free shipping or any promotional discount or allowance will be applied when the order is processed through our order department. Free Shipping offers do not include premium shipping charges or International orders.
International Orders & Shipping