Customer Service

At Lloyd Gems, we are committed to helping you through every step of your shopping process. From selecting the right gem to ensuring that it gets delivered to your door in a timely manner.

Should you have any questions throughout your shopping experience, please do not hesitate to contact us as we would love to give you a “gem” of an experience as you navigate our website.

How do I contact Lloyd Gems?

You can choose any of the following options to contact us:

1. Use our customer contact form on our website.
2. Call us at 718-847-1193 or  800-325-5693.
3. Email us at lloydgemsjewelry@gmail.com

 Payment

We accept MasterCard, Visa, and American Express via PayPal

Lloyd Gems also accepts PayPal from U.S. based PayPal accounts for orders shipped within the United States.

Order Status

Create an account and check your order status at any time or contact us using the contact us form.

Privacy Policy

Lloyd Gems is committed to respecting your privacy.  Please review our Privacy Policy. 

Email Subscription

Subscribe to our email and receive special Web offers. You can also unsubscribe from email or update your email address.

Return Instructions & Guarantees

Please click for return instructions and to learn about our 30-day no-risk return policy. 

Ring Sizing

At this time we do not offer ring sizing. 

Security Policy

We have taken measures to assure you of our commitment to Internet security.  We use the Secure Sockets Layer (SSL) secure software that encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Please click this link for more information.

Sales Tax

We collect and remit sales and use tax on behalf of our customers in New York State where we have a physical presence. We may at times offer our products tax free and take the responsibilty of paying the taxes for our customers as indicated.  If we do not collect the tax, you may still owe use tax on certain purchases in your state.

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS OF USE. THESE TERMS OF USE ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE INCORPORATED INTO THE TERMS OF USE POSTED TO THIS WEBSITE FROM TIME TO TIME. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, PLEASE DO NOT ACCESS THIS WEBSITE. Please click on terms of use for details.

FLEXpay?

We do not offer FLEXpay at this time!  However, you may check with PayPal to see if you can use PayPal CREDIT as an option for installment payments.

Domestic Shipping & Handling Rates

1. Free Regular Shipping on all orders $25 and over; delivery date approx. 7 -10 Business days.

1. Regular Shipping for all orders under $25 –  flat shipping charge of  $9.95 is to be paid by customer for order to be shipped  via USPS ; delivery date is approx. 7 -10 Business days.

1. Express Delivery and Overnight Delivery available upon request and shipping charges are to be paid by customer.

Regular and Express Domestic Delivery options

Regular Delivery for in-stock merchandise will take approx. 7 – 10 business days.

Overnight shipping (for an additional cost) is available for delivery on the next regular business day. 

Express 2-Day shipping (for an additional cost) is available for delivery in 2 regular business days.

All Express Delivery orders need to be placed by 1:00pm EST, Monday through Friday, to qualify for express delivery.

Saturday Delivery (For an additional cost) - Saturday is not a regular business day: if you require Saturday delivery, please contact us at 1-800-325-5693 for delivery options based upon your specific location.*

Other Relevant Information:

• Shipments to Alaska and Hawaii follow the same rate schedule, however Regular Delivery will take an extra 3 days.
• If we're temporarily out of stock, you will be notified accordingly.
• If your order value is greater than $1,000, a signature will be required at the time your package is delivered.
• We require a recipient’s telephone number on all orders
• Express or Next-Day Service cannot be delivered to PO Boxes or APO/FPO addresses.
• Items that are weight or size prohibitive or require resizing or personalization may not qualify for 2-Day or Overnight Service.

Shipping Promotions
Free shipping or any promotional discount or allowance will be applied when the order is processed through our order department. Free Shipping offers do not include premium shipping charges or International orders.

International Orders & Shipping

• At this time we do not accept international orders and some items may not be available for international sales or shipment.
• We are currently working on providing this service and plan to partner with a trusted third party service such as Borderfree Global Ecommerce to ship worldwide.
• For Duties and Taxes due on international orders, you may have the option to select a guaranteed landing cost (no additional charges at delivery). If the guaranteed landing cost option is available in your market and through your preferred carrier, you will pay the duties and taxes at checkout and no additional charges will be due upon delivery. If your market and or carrier requires you to remit payment for duties and taxes upon delivery, you will not be charged at checkout, and will need to make the payment arrangements with the carrier upon delivery.