At Lloyd Gems, we want to make sure that you are satisfied with your purchase. We hope that your selection of Jewelry, Gems and Minerals meet your expectations. However, if for any reason you are not satisfied with your purchase, you may return your item based on our Return Policy.

Returns are permitted within 30 days from the purchase date  for Jewelry, Gems and Minerals.

 1.  Jewelry, Gems and Minerals must be returned in the original condition.
 2.  NO Returns or exchanges on customized jewelry; special order requests; or items altered by you, for example, ring sizing. These types of orders are final sales.
 3.  Shipping charges when charged are non-refundable.


1. Please call our office at 718-847-1193 or 1-800- 325-5693 or send us an email at requesting a return order number before sending back your package.

2. You are responsible for packing your item safely and securely to ensure that we receive it in the original condition sent. You may use the original package, if possible.

3. Please include your name, address, phone number, email address, and return order number in your package

4. You are responsible for return shipping charges. No C.O.D. deliveries.

5. We highly recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return.

    Please ship the return package to the address listed below:

   Lloyd Gems
 (shipping address will be provided with return order number)

6. Upon receipt of your returned package, you can expect a refund within 30 days using the same form of payment as used in your original purchase.